Junior Support Engineer (24/7)

Infopulse Ukraine welcomes talented professionals to join our Security Operations team as a Junior Support Engineer. We are looking for an experienced and responsible professional to be part of our expert team.

Areas of Responsibility

  • Communication with European customers (phone, email, IM)
  • ITSM tickets handling and dispatching
  • Remote user support
  • Infrastructure monitoring and reaction according to the documentation
  • Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
  • Prioritizing and escalating incidents (when required) to the appropriately experienced technician
  • Operating in shifts for 24/7 customer support

Qualifications

  • Good knowledge of Microsoft Office 2013-2016, O365 and Windows 10 OS
  • Basic experience with Active Directory
  • Familiarity with LAN\WAN administration
  • Intermediate level of English (both spoken and written)
  • Basic knowledge of ITIL or alternative frameworks
  • Experience operating in a ticketing system like JIRA
  • Excellent analytical skills, critical thinking
  • Customer and service oriented behaviors in every day work interactions
  • Flexible and self-initiative